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Have a question, need help getting started, or just want to see what RankPorto can do for you? Send us a message — we're real people and we reply fast.
Support team is online · Typical reply under 12 hours
Send us a message
Fill in the form below and we'll get back to you as soon as we can. No automated bots — a real person reads every message.
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Message received!
Thanks for reaching out. We'll get back to you within 12 hours — usually much sooner. Keep an eye on your inbox.
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Fast Replies
We aim to reply to every message within 12 hours on business days. Usually much faster.
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Real Humans
No auto-reply bots. Your message goes to a real person who actually understands SEO.
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We treat your info with respect. No spam, no sharing, no nonsense. Just helpful replies.
Average reply time: under 12 hours
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Email Us
hello@rankporto.com
Best for detailed questions, billing, or anything that needs a proper reply.
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Live Chat
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Quick questions? Use live chat for the fastest response during business hours.
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WhatsApp
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Prefer messaging? Send us a WhatsApp and we'll respond as quickly as we can.
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🕐 Support Hours
Monday – Friday
09:00 – 18:00 WIB
Saturday
10:00 – 14:00 WIB
Sunday
Closed
Outside hours? Send a message anyway — we check emails in the evening and reply the next morning.
📌 Tip before you reach out
If you're having a technical issue, it helps to mention what browser you're using, what you expected to happen, and what actually happened. It makes our reply much faster.
❓ Quick Answers
Common Questions
Before you reach out, see if your question is already answered below.
We reply to all messages within 12 hours on business days — usually much sooner. If you send a message in the morning, expect a reply the same day. For urgent issues, use the contact form and mention it's urgent in your message and we'll prioritise it.
Absolutely. Select "I'd like a demo" from the topic dropdown in the form above, and we'll arrange a walkthrough of RankPorto for you. We'll show you how to connect your data, what your dashboard will look like, and how reports are generated. No pressure, no sales script.
All users — including free trial users — get access to email support. Paid plans include priority support with faster response times. We're a small team, so every support interaction is handled by someone who actually built and uses RankPorto themselves.
Yes — GSC and GA4 connection issues are one of the most common things we help with. Send us a message using the form above, let us know what step you're on and what error (if any) you're seeing. We'll walk you through it step by step.
Yes. If you're managing multiple clients or need team access, we have plans designed specifically for agencies. Get in touch and tell us about your setup — how many clients, how many team members — and we'll recommend the right plan and pricing.
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You're not talking to a chatbot
Every message we receive is read and replied to by a real person on our team. We genuinely want to help — whether you're troubleshooting an issue, evaluating the product, or just have a quick question. There's no such thing as a stupid question here.
✓ Real replies, not templates
✓ No upselling during support
✓ Your data stays private
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